Shipping policy
Effective date: August 3, 2026
Processing time. Orders are processed within 1–2 business days of purchase.
Delivery time. We work with a mix of EU-based warehouses and international fulfillment partners, so delivery time depends on the specific product:
- Items shipped from our EU warehouses (Germany or Poland) typically arrive within 5–10 business days.
- Most other items ship through our international logistics network and typically arrive within 9–20 business days.
- A small number of specialty fitness equipment items (e.g., heavy bags) ship through an extended equipment network and can take up to 30 business days.
The specific expected delivery window for each product is also shown on its product page — where the two differ, the product page is the more accurate figure for that item. These are estimates, not guarantees; actual delivery can vary by destination and customs processing.
Order tracking. You'll receive a tracking number by email once your order ships. Allow a few days after dispatch for tracking information to update.
Shipping costs. Calculated and shown at checkout before you complete your purchase.
Multiple items, multiple packages. Because our catalog rotates and items can ship from different fulfillment partners, an order with several products may arrive in separate packages at different times. This is normal and not a sign anything has gone wrong — if in doubt, contact us.
VAT and import charges. All prices shown at checkout include applicable VAT for orders within the EU. For orders shipped from outside the EU, import VAT and/or customs duties may be collected by the courier or customs authority on delivery, in addition to the price you paid at checkout — we are working to register for the EU's Import One-Stop Shop (IOSS) scheme, which would allow VAT to be collected at checkout instead for most orders; this section will be updated once registration is complete.
Shipping outside the EU. We also ship to destinations outside the European Union. For these orders, the price you pay at checkout does not include the destination country's import duties, taxes, or customs fees — these are set by the destination country, are outside our control, and are the customer's responsibility to pay if applicable (this is standard for international orders and not specific to us). Delivery times for non-EU destinations may also differ from the ranges above; check the product page or contact us for an estimate to your country.
Delayed or missing orders. If your order hasn't arrived within the estimated window, contact us at hourajiripersonal@gmail.com and we'll look into it right away.